FAQ
Clear answers before you book.
Moving is easier when pricing, timing, protection, packing, and move-day expectations are clear before the crew arrives.
General
What areas does U&U Movers serve?
We serve Illinois and the Chicagoland area from Northbrook, and can plan long-distance moves depending on distance, schedule, and move size.
How far in advance should I book?
For most local moves, two to four weeks gives better scheduling options. Larger moves, peak dates, and long-distance moves should be booked earlier.
Do you move on weekends?
Weekend availability depends on demand. If you need a weekend or end-of-month date, request a quote early.
Do I need to be present?
An authorized person should be available at pickup and delivery to approve inventory, access, placement, and final walkthrough details.
Pricing
How is my estimate calculated?
We consider crew size, move volume, travel time, stairs, elevators, parking, packing, storage needs, furniture assembly, and your preferred date.
Can I reduce the cost of my move?
Yes. Packing ahead, labeling clearly, reserving elevators, clearing pathways, and moving on flexible mid-week dates can reduce friction and time.
Do you charge for packing supplies?
Supplies depend on the scope. We confirm boxes, wrap, pads, tape, labels, and preparation needs before the estimate is finalized.
Should I choose the cheapest mover?
Very low estimates can miss access, time, labor, insurance, packing, or storage details. A clear estimate is usually safer than a vague low bid.
Protection
How do you protect furniture?
Crews use pads, wrap, straps, careful lifting, and organized loading to reduce scuffs, shifting, and avoidable damage.
How do I prepare delicate belongings?
Tell us about glass, electronics, decor, or delicate household items during the quote so we can discuss packing, labeling, and protection options.
Can you pack my home or office?
Yes. We offer full packing, partial packing, fragile-only packing, labeling, and unpacking support depending on the move plan.
Move day
What should I do before the crew arrives?
Reserve elevators, confirm parking, separate essentials, label fragile items, clear pathways, and tell us about oversized or delicate pieces.
Can you help with last-minute moves?
Often, yes. Availability depends on crew schedules, truck capacity, move size, and access details. Call for urgent requests.
How long will my move take?
Move time depends on inventory, access, stairs, distance, packing, disassembly, and placement needs. We estimate after reviewing the details.
Cancellation and claims
What if my move date changes?
Contact us as soon as possible. We will check availability and update the plan if the schedule can be adjusted.
What if something is damaged?
Report the issue quickly with photos and details. We review the move record and help you understand next steps.
How do I get started?
Submit a quote request with your addresses, move type, size, date, and details. The backend saves the request and can notify the team by email.
Still have questions?
Send the move details and we will follow up.
For urgent scheduling, call directly.